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Posted February 13, 2019

Financial Services Complaints, Counsel / Manager

Capital One
Dallas, TX Full Time
Reference: CapitalOneR63096

Plano 6 (31066), United States of America, Plano, Texas At Capital One, we’re building a leading information-based technology company. Still...

Plano 6 (31066), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Financial Services Complaints, Counsel / Manager

This Manager, Counsel position will advise compliance and business partners whose job is to provide written responses to consumer complaints for Capital One Auto Finance, as a member of the Financial Services team in Capital One’s Legal Department. In this exciting role, you will interact with compliance, legal and the business to identify company and industry trends and developments that may assist the business in proactively resolving potential sources of future complaints.Responsibilities:

  • Provide legal advice and support on responses to complaints received directly from customers and state and federal regulators
  • Work with compliance and business partners to investigate consumer complaints and develop appropriate written responses
  • Identify and coordinate resolution of potential line-of-business compliance and operational errors
  • Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation
  • Provide information to legal partners about trends and issues identified through complaints
  • Work with in-house litigators on related litigation matters

Basic Qualifications:

  • Juris Doctorate (J.D.) with state bar admission
  • 2 years experience of law firm experience, in-house legal department or other work setting supporting clients

Preferred Qualifications:

  • 4+ years experience of law firm experience, in-house legal department or other work setting supporting clients in financial service industry
  • 2+ years experience on consumer regulatory matters
  • Familiarity with federal and state laws and regulations related to consumer credit and collections, Fair Debt Collection Practices Act, Truth-in-Lending Act, Fair Credit Reporting Act and Equal Credit Opportunity Act
  • Strong communication and interpersonal skills, including conscientiousness, diplomacy, and flexibility
  • Professional, customer-service oriented, tactful, and dependable
  • Ability to work effectively with personnel at all levels of the company
  • Ability and willingness to work as a team player
  • Strong analytical and organizational skills
  • Ability to work in a fast-paced environment with minimal supervision
  • Ability to manage large volume of work, including complex legal issues that may arise suddenly
  • Proficient computer skills in Microsoft Office suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

This listing expired on Apr 14. Applications are no longer accepted.

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