Managing Corporate Counsel – Consumer Operations

Be unstoppable with us!
T-Mobile is synonymous with innovationand you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now were shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we wont stop!

At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

T-Mobile has consistently been recognized as a Best Place to Work, thanks to our crew of diverse, multitalented self-starters who are ready to go go go And T-Mobile is recognized as a best place to work for LGBTQ employees by the Human Rights Campaign Corporate Equity Index ten years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.

Are you looking for a work environment which encourages collaboration and where you are respected, supported, challenged, and can grow and advance your career? If your answer is yes, you should join T-Mobiles All-Star Legal Team!

The Managing Corporate Counsel, Customer Operations is a critical leader in T-Mobiles Legal organization providing consumer protection advice and guidance to our escalated Customer Care team, working on pre-litigation demands and settlements, assisting with agency responses and regulatory investigations and developing programs and oversite that advance T-Mobiles business objectives. This senior level attorney will work on initiatives including supporting the full suite of T-Mobile brands and offerings and will develop and advise on consumer complaints, fraud investigations, billing operations, fee management, and executive & regulatory matters. Because exceptional customer service is one of the backbones of the Uncarrier strategy, youll also work cross-functionally with a wide range of departments including litigation, corporate communications, finance, product and technology, marketing, government affairs, regulatory affairs, compliance, privacy and more. You will lead critical legal relationships to help ensure the business execution and operation is in alignment with legal and regulatory obligations. You will also be a key member of the Legal Affairs team and will work closely with senior business leaders across the company to resolve customer pain points and potential risks for the company.

What youll do in your role.

• Lead and manage a successful team responsible for consumer operations while building a strong network across a large organization.
• Handle day-to-day legal guidance, oversight, and recommendations, and manage resolution of legal disputes in the context of T-Mobiles customer-facing operations.
• Contribute to the development of strong resources, processes, and knowledge management tools.
• Master an understanding of our current product offerings, operational systems, and services.
• Rigorously analyze product structures and advise on strategy and compliance for billing and fraud investigations.
• Provide guidance and counsel regarding state and federal agency responses on consumer protection and customer accessibility issues including but not limited to UDAAP, ADA and Truth-In-Billing, Federal Arbitration Act, ADA, CVAA, and wireless industry consumer practices settlements, industry and corporate commitments and trends.
• Investigate and respond to customer discrimination complaints filed with various civil rights agencies.
• Advise internal clients, including senior executives, on key legal, regulatory, and business risks.
• Support senior management in navigating legal crises.

The experience youll bring.

• 10+ years of experience practicing in a combination of firm and inside counsel positions, in a leadership role preferably of a technology company.
• Strong understanding of consumer protection compliance obligations at a state and federal level.
• An understanding of the traditional wireless business model and key consumer protection and risk management strategies involved in a consumer business.
• Managerial experience as an inspirational leader and caretaker and developer of a successful team.
• Demonstrated ability to recognize and weigh business and legal risks, lead strategically and advance innovative solutions.
• Exceptional business and legal savvy; ability to identify and diagnose legal problems and articulate creative and practical solutions and alternatives.
• Excellent verbal and written communication skills, and customer focused interpersonal skills, including experience in client development.
• Strong advocacy and communication skills with a background in litigation and arbitration.
• Strong negotiating skills.
• Juris Doctorate from an ABA-accredited law school. Admission to a state bar.

Enough about what youve done. Lets talk about who you are.

• An inspirational leader who has the ability to build a strong network across an organization that is experiencing rapid growth and development.
• Ability to partner with key business leaders to align legal strategy with the business goals and objectives.
• Passion for learning and collaboration across various internal teams, curiosity, and willingness to take initiative.
• Demonstrated ability to recognize and weigh business and legal risks, advise on strategy and advance practical solutions.
• Customer focused social skills, excellent business judgment and a proven ability to excel working with multiple clients in a fast-paced environment.
• Detail oriented and has the skills for and strong motivation to obtain a deep and broad knowledge of the wireless industry.
• Demonstrated ability to deliver against multiple priorities simultaneously.
• Strong executive presence and business acumen.
• Bias for action and someone who thrives in a fast-paced culture of change and innovation.
• Able to build trust and confidently interact with executives, providing forthright guidance and timely advice.

At least 18 years of age
Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Washington Pay Range : $207,400.00 - $280,500.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidates actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Never stop growing!
T-Mobile doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers, because its that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.