Privacy Counsel

Job Description

Job Summary

Zendesk provides software that helps its 160,000+ paid customer accounts across more than 150 countries and territories to build the best customer experience. Zendesk is looking for a Counsel, Privacy - a privacy expert who will have responsibility for providing legal guidance on privacy topics. This role reports to Zendesks Director of Privacy. This is a great opportunity to join a vibrant team within an exciting, high-growth company!

What you get to do every day

• Support the global privacy program to ensure business practices meet legal compliance.
• Champion and support cross-functional data protection and privacy projects.
• Deliver strategic privacy legal advice and insights to our marketing, HR, sales and other legal and non-legal teams.
• Develop and deliver training, guidelines, playbooks and best practices on privacy and data protection matters for legal and non-legal teams.
• Review and complete risk assessments (including DPIAs, TIAs, TRAs) and privacy compliance documentation.
• Act as the escalation point for commercial and procurement agreements involving privacy, including negotiation of DPAs, BAAs, and other privacy-related provisions.
• Stay informed of changes and developments in privacy laws, regulations, standards and guidance.

What you bring to the role

• 2+ years of relevant experience as specialized privacy counsel, 5+ years as a qualified lawyer.
• Admitted to practice law in the U.S.
• Strong HIPAA/HITECH compliance and contracting experience, including counseling internal and external parties
• Experience with U.S. and international privacy and data protection laws, regulations and standards, including GDPR, CCPA, HIPAA, LGPD, PIPEDA, HIPAA.
• Experience drafting, reviewing, and negotiating a variety of commercial agreements including DPAs and BAAs.
• Experience developing and implementing playbooks, privacy notices, and policies.
• Familiarity with digital technologies, data processing concepts, and information security requirements.
• Able to manage multiple projects simultaneously.
• Experience supporting cross-functional projects.
• Problem solver with a focus on practical solutions and guidance.
• Demonstrated ability to pivot seamlessly in response to evolving organizational needs, showcasing a flexible and dynamic approach to duties and responsibilities.
• Accountable and hands-on, self-starter, results-oriented.
• Strong interest in global privacy and data protection laws and regulations.
• IAPP certifications are a plus.
• Experience providing pragmatic and actionable advice to internal clients on legal risks.
• Excellent written and verbal communication skills.
• Fluent English (both verbal and written), fluency or knowledge of other languages is a plus.
• Experience working with SaaS at a global tech company.

#LI-DT2

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesand we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.