Director, Legal Operations

The Director, Legal Operations will work closely with the legal team and business stakeholders at all levels of the company and is a highly motivated and detail-oriented individual. This role is key in creating processes and practices to improve the day-to-day efficiency and effectiveness of the legal team, facilitate change, implement and leverage cutting-edge technology, and control costs. The role involves managing and supporting projects across the entire legal team and enterprise.


The Director, Legal Operations must be agile and able to adapt to changing priorities and business needs, the foresight to identify areas of need, and the initiative to generate effective action plans. This position is also responsible for reporting, for technology related to the function and for creating workflows to leverage policies, external benchmarks, and industry best practices.

North Carolina candidates preferred. Remote candidates considered with at least 20% travel to Winston Salem, NC.

Position Summary: The Director, Legal Operations will work closely with the legal team and business stakeholders at all levels of the company and is a highly motivated and detail-oriented individual. This role is key in creating processes and practices to improve and drive the day-to-day efficiency and effectiveness of the legal team, facilitate change, implement and leverage cutting-edge technology, and control costs. The role involves managing and supporting projects across the entire legal team and enterprise.

The Director, Legal Operations must be agile and able to adapt to changing priorities and business needs, the foresight to identify areas of need, and the initiative to generate effective action plans. This position is also responsible for reporting, for technology related to the function and for creating workflows to leverage policies, external benchmarks, and industry best practices.

Primary Accountabilities:

Operational (60%)

• Build and scale legal workflows to increase efficiency and effectiveness and to position Inmar as a market leader

• Report on key operational and substantive metrics for the practice group that will better inform decision-making, including matter and work product analyses

• Develop processes and policies to manage outside counsel usage and spend

• Assist with budget matters and optimizing workflows within the legal department

• Collaborate with cross-functional teams including Sales, Service & Support, Business Development, Regulatory & Compliance, IT, Finance, and other various business units

Leadership (40%)

• Define and drive strategic and operational initiatives with on-time and on-budget results

• Identify and implement legal department tools to streamline new or existing practices, as well as manage design, rollout, and training for new systems

• Manage and supervise others on the legal team, as requested, in order to encourage growth in those associates and ensure adherence to strategic direction of the team received from the Chief Legal Officer

Required Qualifications:

• Bachelors Degree required; J.D. or paralegal certificate preferred

• 6+ years of experience specific to driving legal project operations and management in-house or at a law firm (both preferred); or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position

• Prior experience successfully creating and developing legal operations playbooks and policies

• Demonstrated ability to work effectively across different levels and functions in an organization while moving projects forward by gaining support from stakeholders and the C-suite in a cross-functional role

• 3+ years of leadership experience managing and developing teams.

• Proven track record of collaborating with cross-functional groups (e.g., Finance, Operations, Regulatory, Sales, IT) to set objectives and produce meaningful results

• Strong experience in developing, implementing, and using legal department technology solutions (e.g., Ironclad, Conga, Intralinks, Salesforce, DocuSign) Ironclad preferred.

• Excellent analytical, problem-solving, and communication skills

• Able to thrive in a fast-paced environment and successfully manage multiple deadlines

• Resilient, adaptable, and hands-on approach, with a strong desire to make a lasting impact

Individual Competencies:

Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.

Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.

Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.

Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.

Collaboration: Works collaboratively with others to achieve group goals and objectives.

Effective Execution: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

Vision and Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

While performing the duties of this job, the associate is:

Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.

Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally required to remain in a stationary position.